Booking Policy

At Jawaher Education, we are committed to providing every student with high-quality, personalized learning. To make sure our tutoring sessions run smoothly, we ask all parents and students to review the following policies before booking:

1. Attendance & Punctuality:

Students must arrive/log in on time for their lesson.
Tutors will wait up to 15 minutes for late arrivals; after this time, the session will be considered a no-show and is non-refundable.

2. Cancellations & Rescheduling:

Sessions may be rescheduled or canceled with at least 24 hours’ notice.
Cancellations made with less than 24 hours’ notice will be charged the full session fee.
To reschedule, please use your booking link or contact us directly.

3. Payments:

All sessions must be paid in advance at the time of booking.
Packages must be completed within the agreed time frame (e.g., 4 weeks for a 4-session package).

4. Student Preparedness:

Students should come ready with their materials (notebooks, textbooks, assignments, etc.).
For online sessions, students should ensure their internet connection, camera, and microphone are working properly.

5. Session Recordings:

All tutoring sessions are recorded for auditing, quality assurance, and training purposes.
Recordings are stored securely and are not shared publicly.
Parents may request access to a recording if needed for review.

6. Parent Involvement:

For younger students, we encourage parents to help with logging in and ensuring a quiet learning environment.
Parents may request session progress updates directly from the tutor or via email.

7. Respect & Professionalism:

Tutors and students are expected to treat each other with respect.
Disruptive or inappropriate behavior may result in session termination.

8. Agreement:

By booking a session, parents and students acknowledge that they have read and agreed to this policy.