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Cancellation Policy

At Jawaher Education, we are committed to providing every student with high-quality, personalized learning. To make sure our tutoring sessions run smoothly, we ask all parents and students to review the following policies before booking: 1. Attendance & Punctuality: - Students must arrive/log in on time for their lesson. - Tutors will wait up to 15 minutes for late arrivals; after this time, the session will be considered a no-show and is non-refundable. 2. Cancellations & Rescheduling: - Sessions may be rescheduled or canceled with at least 24 hours’ notice. - Cancellations made with less than 24 hours’ notice will be charged the full session fee. - To reschedule, please use your booking link or contact us directly. 3. Payments: - All sessions must be paid in advance at the time of booking. -Packages must be completed within the agreed time frame (e.g., 4 weeks for a 4-session package). 4. Student Preparedness: - Students should come ready with their materials (notebooks, textbooks, assignments, etc.). - For online sessions, students should ensure their internet connection, camera, and microphone are working properly. 5. Session Recordings: - All tutoring sessions are recorded for auditing, quality assurance, and training purposes. - Recordings are stored securely and are not shared publicly. - Parents may request access to a recording if needed for review. 6. Parent Involvement: - For younger students, we encourage parents to help with logging in and ensuring a quiet learning environment. - Parents may request session progress updates directly from the tutor or via email. 7. Respect & Professionalism: - Tutors and students are expected to treat each other with respect. - Disruptive or inappropriate behavior may result in session termination. 8. Agreement: - By booking a session, parents and students acknowledge that they have read and agreed to this policy.

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